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How to Integrate SAP Leonardo with New Relic

January 24, 2025

Seamlessly integrate SAP Leonardo with New Relic. Unlock enhanced analytics and monitoring for your business with this step-by-step guide.

How to Connect SAP Leonardo to New Relic: a Simple Guide

 

Overview of Integration

 

  • Integrating SAP Leonardo with New Relic enables you to monitor performance and track anomalies in applications managed via SAP Leonardo, using New Relic's advanced observability features.

    •  

  • Pre-requisites include access to SAP Leonardo, a New Relic account, and the necessary permissions to install monitoring agents.

 

Prepare Your Environment

 

  • Ensure your SAP Leonardo environment is running smoothly, with relevant data streams ready for monitoring.

    •  

  • Log into your New Relic account and navigate to the Integrations section to verify your setup for custom monitoring solutions.

 

Install New Relic Agents

 

  • Choose the appropriate New Relic agent that corresponds to your application's language or platform (e.g., Java, Node.js, Python).

    •  

  • Follow New Relic's documented instructions for installing the agent, typically involving package installation and configuration changes in your application's code. Ensure the environment variables for license keys and app identifiers are set.

 


  npm install newrelic

 

Configure New Relic Agent

 

  • Update your application’s configuration file to integrate the New Relic agent, commonly by requiring the module at the entry point of your application.

    •  

  • Set up New Relic's configuration file (`newrelic.js` or equivalent), inputting necessary information such as application name and license key.

 


require('newrelic');

 

Connect SAP Leonardo Log Streams

 

  • Utilize SAP Leonardo's API to direct log and performance data to New Relic. Consider creating middleware or adaptors if no direct pipeline exists.

    •  

  • Leverage SAP Cloud Platform's integration tools to set up data ingestion from SAP AI, IoT services, or any other Leonardo modules into New Relic.

 

Set Up Data Visualization and Alerts

 

  • Within New Relic, navigate to the Dashboards section to create custom data visualizations reflecting your SAP Leonardo metrics.

    •  

  • Establish alert policies for anomaly detection, ensuring critical SAP Leonardo functions trigger notifications in New Relic upon reaching predefined thresholds.

 

Test the Integration

 

  • Conduct thorough testing by simulating both normal and high-load operations within SAP Leonardo. Observe the data flow into New Relic for accuracy.

    •  

  • Ensure alerting mechanisms and dashboards reflect real-time data and respond adequately to anomalies.

 

Maintain Integration Health

 

  • Regularly verify the connection between SAP Leonardo and New Relic, applying updates and patches to both platforms as necessary.

    •  

  • Review and update data ingestion scripts and New Relic configurations periodically to adapt to changes in application architecture or business requirements.

 

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How to Use SAP Leonardo with New Relic: Usecases

 

Enhancing IoT Analytics with SAP Leonardo and Performance Monitoring with New Relic

 

  • Overview:   SAP Leonardo is a comprehensive digital innovation system that integrates IoT, machine learning, blockchain, and analytics. When combined with New Relic, an application performance monitoring tool, it provides powerful insights into IoT system operations.

    •  

  • Use Case Introduction:   The integrated use of SAP Leonardo and New Relic can be employed in a smart manufacturing environment to optimize production line efficiency, reduce downtime, and provide real-time analytics.

    •  

 

Monitoring IoT Devices in Real-Time

 

  • Utilize SAP Leonardo IoT services to collect and process data from various sensors and IoT devices installed across the production line.

    •  

  • Leverage New Relic's real-time analytics to monitor the performance and health of IoT devices. This enables immediate detection and resolution of issues, ensuring uninterrupted production.

    •  

 

Predictive Maintenance

 

  • Implement machine learning models via SAP Leonardo to predict potential equipment failures based on historical IoT data. This allows for proactive maintenance scheduling.

    •  

  • Use New Relic to track the performance of these predictive models, ensuring they run efficiently and providing alerts if computational anomalies occur.

    •  

 

Optimizing Production Line Efficiency

 

  • Deploy SAP Leonardo’s analytics capabilities to identify bottlenecks and inefficiencies in the production process.

    •  

  • Monitor application performance with New Relic, ensuring that the analytics processes do not overwhelm system resources, thus maintaining optimal operational efficiency.

    •  

 

Enhancing Decision-Making with Data Insights

 

  • Leverage SAP Leonardo’s advanced analytics to deliver actionable insights into production trends, equipment performance, and workforce productivity.

    •  

  • Utilize New Relic dashboards to provide a comprehensive view of system health and performance metrics, enabling data-driven decision-making.

    •  

 

Code Integration Example

 

from leonardo_iot import IoTClient
from newrelic.api.application import application_instance

# Initialize SAP Leonardo IoT client
iot_client = IoTClient(api_key='your_leonardo_api_key')

# Initialize New Relic application instance
app_instance = application_instance('your_application_id')

# Function to monitor IoT devices
def monitor_devices():
    device_data = iot_client.get_device_data('device_id')
    app_instance.record_custom_metric('IoT/DevicePerformance', device_data['performance_metric'])
    
# Call the function to start monitoring
monitor_devices()

 

 

Improving Retail Customer Experience with SAP Leonardo and New Relic

 

  • Overview:   SAP Leonardo offers a robust suite of services such as IoT, machine learning, and analytics, which can transform retail environments. When integrated with New Relic's monitoring capabilities, retailers gain heightened visibility into both customer behavior and system performance.

    •  

  • Use Case Introduction:   In a retail setting, combining SAP Leonardo with New Relic can enhance customer experience through real-time insights into shopping patterns, equipment performance, and operational efficiency.

    •  

 

Tracking Customer Behavior in Real-Time

 

  • Implement SAP Leonardo analytics to process data from in-store beacons and cameras, capturing real-time customer movements and shopping behavior.

    •  

  • Use New Relic to monitor the health of hardware and software components gathering this data, ensuring optimal performance and quick issue resolution.

    •  

 

Proactive Inventory Management

 

  • Leverage SAP Leonardo's machine learning models to predict inventory demand changes based on real-time sales and shopping patterns.

    •  

  • Track these model computations with New Relic, receiving alerts on performance hiccups or system latency that might affect prediction timeliness.

    •  

 

Enhancing Personalized Marketing

 

  • Use SAP Leonardo's analytics capabilities to segment customers and personalize marketing messages based on shopping history and preferences.

    •  

  • Monitor the deployment and impact of personalized campaigns with New Relic, ensuring efficient resource utilization and timely message delivery.

    •  

 

Optimizing Checkout Efficiency

 

  • Deploy SAP Leonardo's IoT capabilities to streamline checkouts by monitoring foot traffic and optimizing cashier allocations.

    •  

  • Ensure the checkout system's optimal performance with New Relic, preventing slow transactions and long queues that negatively impact customer satisfaction.

    •  

 

Code Integration Example

 

from leonardo_analytics import RetailAnalytics
from newrelic.api.application import application_instance

# Initialize SAP Leonardo Retail Analytics
analytics_client = RetailAnalytics(api_key='your_leonardo_api_key')

# Initialize New Relic application instance
app_instance = application_instance('your_application_id')

# Function to analyze customer behavior
def analyze_behavior():
    customer_data = analytics_client.get_customer_insights('store_id')
    app_instance.record_custom_metric('Retail/CustomerBehavior', customer_data['insight_metric'])
    
# Call the function to initiate analysis
analyze_behavior()

 

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Troubleshooting SAP Leonardo and New Relic Integration

How to connect SAP Leonardo IoT data to New Relic for monitoring?

 

Understanding the Environment

 

  • SAP Leonardo IoT is a cloud-based service for managing IoT data, while New Relic provides comprehensive monitoring for applications.

    •  

  • The goal is to monitor IoT data from SAP Leonardo in New Relic by integrating them effectively.

 

Setting Up SAP Leonardo

 

  • Ensure IoT services are activated and data streams properly configured in SAP Leonardo.

    •  

  • Use APIs to extract data. Refer to SAP Leonardo's API documentation for guidance.

 

Integrating with New Relic

 

  • Leverage New Relic’s REST API to ingest data from SAP.

    •  

  • Utilize scripts to automate data sending. An example in Python:

 

import requests

sap_data = {'data': 'example'}
headers = {'Api-Key': 'YOUR_NEW_RELIC_API_KEY', 'Content-Type': 'application/json'}

response = requests.post('https://insights-collector.newrelic.com/v1/accounts/YOUR_ACCOUNT_ID/events', json=sap_data, headers=headers)

print(response.status_code)

 

Why is my SAP Leonardo data not appearing in New Relic dashboards?

 

Potential Misconfiguration

 

  • Verify SAP Leonardo's data export settings. Ensure configurations align with New Relic's API requirements.

    •  

  • Check if data source connections between SAP Leonardo and New Relic are enabled and properly configured.

 

APM Agent Issues

 

  • Confirm your application is instrumented with a compatible New Relic APM agent. Outdated agents may not support data collection.

    •  

  • Ensure the APM agent is properly configured to intermediate data from SAP Leonardo.

 

Data Ingestion Logs

 

  • Inspect ingestion logs for errors related to data transmission from SAP Leonardo to New Relic.

    •  

  • Look for error messages about authentication or permission issues.

 

Troubleshooting Example

 

curl -X GET "https://api.newrelic.com/v2/applications.json" \
     -H "X-Api-Key:YOUR_API_KEY"

 

  • Run an API call to verify connectivity between SAP Leonardo and New Relic. Replace YOUR_API_KEY with your actual key.
  • Ensure response data shows proper application linkages.

 

How can I troubleshoot API authentication issues between SAP Leonardo and New Relic?

 

Identify Authentication Failures

 

  • Check if API endpoints in SAP Leonardo and New Relic are correctly configured. Incorrect URLs can lead to failed requests.

    •  

  • Review response codes in logs; codes like 401 and 403 indicate authentication issues.

 

Inspect API Keys

 

  • Verify that the API key or token for New Relic is current and correctly added in SAP Leonardo configurations.

    •  

  • Ensure the keys have the necessary permissions and security profiles.

 

Test with Authentication Headers

 

  • Use Postman or a similar tool to manually send requests with headers. Validate if the API keys authenticate successfully.

 

  curl -X GET 'https://api.newrelic.com' \
  -H 'X-Api-Key: YOUR_API_KEY'

 

Review Connectivity

 

  • Ensure firewall and network policies allow traffic between SAP Leonardo and New Relic.

    •  

  • Check SSL certificates for configuration in both platforms, as SSL issues can block requests.

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