Check Bluetooth Settings
- Ensure that Bluetooth is enabled on your smartphone. Go to the Bluetooth settings menu to check if it is switched on.
- Make sure that your phone is not connected to other Bluetooth devices that might interfere with the Oura Ring connection.
Restart Devices
- Turn off your smartphone completely. Wait for a few seconds, then power it back on.
- Slide the Oura Ring back inside its charging case for 10 seconds to effectively restart it.
Forget and Reconnect
- In the Bluetooth settings on your smartphone, find the Oura Ring in the list of connected devices, and select 'Forget' or 'Remove'.
- Open the Oura app and go through the setup process to pair and reconnect your Oura Ring.
Check App Permissions
- Ensure that the Oura app has necessary permissions to access Bluetooth. Go to the app settings on your phone and verify that Bluetooth permissions are enabled.
- Update the Oura app from the app store to ensure you have the latest version which might have fixes for connectivity issues.
Proximity and Signal Interference
- Keep the ring and the smartphone close during the connection process to avoid any range-related issues.
- Remove any objects or electronic devices that might interfere with the Bluetooth signal, such as microwaves or thick walls.
Update Device Firmware
- Ensure your smartphone's operating system is updated to the latest version to ensure compatibility.
- Check the Oura app for any firmware updates for your ring. Updating can resolve known issues and improve connectivity.
Reset the Oura Ring
- Perform a reset by placing the ring on the charger and waiting for the LED to light up. Once it's illuminated, remove the ring from the charger.
- While holding the Oura ring, quickly tap it on the charger three times and then check if it connects to Bluetooth.
Contact Support
- If none of these steps help, contact Oura Support for assistance. They can guide you through additional troubleshooting steps specific to your issue.
- Use their official website or app to chat with customer service or find more resources that might address your problem.
