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Why won’t Garmin Dash Cam connect to Drive app?

January 21, 2024

Discover troubleshooting tips for solving connection issues between your Garmin Dash Cam and the Drive app in this comprehensive guide.

Why won’t Garmin Dash Cam connect to Drive app?

 

Possible Reasons for Connection Issues

 

  • Bluetooth or Wi-Fi Interference: The Garmin Dash Cam connects to the Drive app using Bluetooth or Wi-Fi. Interference from other devices or a weak signal can disrupt the connection.

    •  

  • Outdated Software or Firmware: If either your dash cam or the Drive app is not updated to the latest version, it may cause compatibility issues.

    •  

  • Device Compatibility: Not all smartphones may be fully compatible with the Garmin Drive app. Check Garmin's website for a list of supported devices.

    •  

  • Incorrect App Settings: The app may not have required permissions to access Bluetooth, Wi-Fi, or Location services.

    •  

  • Hardware Malfunction: There could be an issue with the dash cam's hardware that prevents it from connecting.

 

Steps to Fix the Connection Issue

 

  • Restart Devices: Simply restart both your smartphone and the Garmin Dash Cam to reset any temporary glitches affecting connectivity.

    •  

  • Update Software: Check for any available updates for the Garmin Drive app and the dash cam’s firmware. Ensure both are at their latest versions.

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  • Check Permissions: On your smartphone, ensure that the Garmin Drive app has all necessary permissions, such as Bluetooth, Wi-Fi, and Location access.

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  • Clear App Cache: Go to your phone’s settings, find the Drive app, and clear its cache to remove any faulty files that may hinder connection.

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  • Check Connectivity Settings: Confirm that Bluetooth and Wi-Fi are enabled on your phone and that the dash cam is set to the correct pairing mode.

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  • Re-pair Devices: Forget the existing Bluetooth connection on your phone and re-pair it with the Garmin Dash Cam.

 

Advanced Troubleshooting

 

  • Factory Reset Dash Cam: As a last resort, reset the dash cam to factory settings, but note this will erase all stored data.

    •  

  • Contact Garmin Support: If none of the above solutions work, reach out to Garmin's customer support for further assistance.

 

Prevention Tips

 

  • Regular Updates: Keep both your app and device's firmware updated to avoid future compatibility issues.

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  • Avoid Interference: Try to minimize the number of active Bluetooth/Wi-Fi devices around when attempting to connect the dash cam.

 

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