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|  How to fix Ecobee app error "No thermostat found"

How to fix Ecobee app error "No thermostat found"

January 14, 2024

Resolve the "No thermostat found" error in the Ecobee app with this step-by-step guide, offering easy solutions for a seamless smart home experience.

How to fix Ecobee app error "No thermostat found"

 

Check Your Internet Connection

 

  • Ensure that your smartphone or tablet is connected to a stable Wi-Fi or mobile data network.
  •  

  • If the connection is unstable, try resetting your router or switching to a more reliable network.

 

Ensure the Thermostat is Online

 

  • Verify that the Ecobee thermostat is properly connected to Wi-Fi. You can check this directly on the thermostat by going to the settings menu.
  •  

  • If the connection seems to be an issue, restart your thermostat by removing it from the wall and placing it back after a few seconds.

 

Restart the Ecobee App

 

  • Close the Ecobee app completely on your smartphone or tablet.
  •  

  • Reopen the app and check if the thermostat appears.

 

Log Out and Log Back In

 

  • Within the Ecobee app, navigate to the account menu and log out of your account.
  •  

  • Log back in with your credentials and wait for the app to sync with your thermostat.

 

Verify Login Credentials

 

  • Ensure that you’re using the correct email address and password associated with your Ecobee account.
  •  

  • If necessary, reset your password using the password recovery option on the login screen.

 

Check Device Compatibility

 

  • Confirm that your smartphone or tablet’s operating system is supported by the Ecobee app. Updates to the app may require newer versions of iOS or Android.
  •  

  • Update your device's OS or install any pending updates on the app.

 

Re-add the Thermostat to Your Account

 

  • If the thermostat is not visible, consider removing the device from your account and adding it again. This can be done via the ‘Add a Device’ option in the app.
  •  

  • Follow the prompts to pair your thermostat with your Ecobee account once more.

 

Contact Ecobee Support

 

  • If none of the above solutions work, reach out to Ecobee’s customer support for further assistance.
  •  

  • Provide them with detailed information about your issue, the steps you have already taken, and any error messages you encounter.

 

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