Why Gear Slipping Happens
- The **August Smart Lock** mechanism may slip if the mounting isn't secure or misaligned, leading to improper engagement of the gears.
- A **low battery** may not provide enough power to fully engage the lock's motor, causing the gears to slip during operation.
- Using the lock **manually** too often or with excessive force can wear out or misalign the gears over time.
- Accumulation of **debris or dirt** inside the lock can interfere with gear movement, causing slippage.
How to Fix Gear Slipping
- First, ensure the lock is **properly mounted**. Tighten all screws and ensure the lock aligns with both the deadbolt and the door jamb correctly.
- Check the **battery status** and replace them if necessary. Fresh batteries will ensure the lock motor has adequate power to engage the gears fully.
- Avoid using the lock manually whenever possible. Use the **app or keypad** to minimize mechanical wear.
- Open the lock's interior assembly and **clean any debris** or dirt. Using compressed air can help dislodge particles without needing to disassemble the entire unit.
- If the problem persists, consider **contacting August's customer support** for further assistance or inspection of possible internal damage.
