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|  Why won't Arlo Ultra connect to SmartHub

Why won't Arlo Ultra connect to SmartHub

January 14, 2024

Discover troubleshooting tips for resolving connectivity issues between your Arlo Ultra and SmartHub. Ensure seamless integration with easy-to-follow solutions.

Why won't Arlo Ultra connect to SmartHub

 

Understanding the Problem

 

  • Your Arlo Ultra might not connect to the SmartHub due to several reasons including network issues, firmware mismatches, or incorrect setup processes.
  •  

  • Common connectivity problems often stem from poor signal strength, incorrect settings, or outdated software versions on either the Arlo Ultra or the SmartHub.

 

Checklist for Connection Issues

 

  • Ensure that both devices are powered on and connected to the same Wi-Fi network. The SmartHub should have a stable internet connection, and the LED on the SmartHub should indicate it's online.
  •  

  • Confirm that the Arlo Ultra is within range of the SmartHub. If the devices are too far apart, they may fail to synchronize.
  •  

  • Check for any physical obstructions or interference from other electronic devices which might be disrupting the signal between your camera and the SmartHub.
  •  

  • Verify that your SmartHub and camera both have the latest firmware updates installed.

 

Steps to Fix Connection Issues

 

  • **Reset Devices:** Try resetting both the Arlo Ultra and SmartHub. To reset, remove the camera’s battery and unplug the SmartHub, wait about a minute, and then power them back on.
  •  

  • **Reposition the SmartHub:** Place the SmartHub in a central location close to your cameras to improve connectivity.
  •  

  • **Sync Your Camera:** Press the SmartHub sync button, followed by the one on your Arlo Ultra camera, to reinitiate the connection process.
  •  

  • **Update Firmware:** Use the Arlo app to check for any available updates and apply them promptly.
  •  

  • **Check Network Settings:** Ensure your router is not set up to block any connections that the SmartHub or Arlo Ultra may be trying to make.

 

Troubleshooting Network Issues

 

  • Restart your router to resolve any temporary network glitches that might be causing connectivity problems.
  •  

  • Consider switching from a crowded Wi-Fi channel to a less congested one, which might enhance communication between the SmartHub and Arlo Ultra.
  •  

  • If possible, connect your SmartHub directly to your router with an Ethernet cable for a more stable connection.

 

When to Seek Further Help

 

  • If all else fails, contact Arlo Support for further assistance. They can provide more detailed troubleshooting based on your specific setup and configuration.
  •  

  • You may also discuss your issue on community forums where other Arlo users share solutions to similar problems.

 

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