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|  Why won't August lock firmware update

Why won't August lock firmware update

January 14, 2024

Discover solutions to common problems preventing your August lock firmware from updating. Follow this guide to ensure smooth updates for enhanced security.

Why won't August lock firmware update

 

Reasons Why Your August Lock Firmware Won't Update

 

  • Connectivity Issues: The lock maybe too far from the Wi-Fi router, causing weak signals or intermittent disconnections. Another possibility is unstable internet at your location.
  •  

  • Battery Level: Firmware updates require a stable power supply. If the lock's batteries are too low, the update might not initiate.
  •  

  • Compatibility Problems: Your lock may not be compatible with the latest firmware because of how old the lock is or specific features on your model.
  •  

  • App Version: Using an outdated version of the August app could prevent the lock from updating its firmware.
  •  

  • Server Issues: Sometimes, the issue is on the company's side. Their servers might be down or overloaded with requests.
  •  

  • Firmware Corruption: Previous unsuccessful attempts to update firmware can cause corruption, making new updates difficult.

 

How to Fix the Firmware Update Issue

 

  • Enhance Connectivity: Move the lock closer to the Wi-Fi router or consider using a Wi-Fi extender to improve signal strength.
  •  

  • Check Battery Levels: Replace batteries with new ones to ensure the lock has sufficient power to perform the update.
  •  

  • Verify Compatibility: Consult August's support or your lock's documentation to make sure your model supports the latest firmware.
  •  

  • Update the App: Visit the Google Play Store or Apple App Store to download and install the latest version of the August app.
  •  

  • Wait and Retry: If the issue is server-related, wait a few hours and try initiating the update again.
  •  

  • Reset the Lock: Resetting the lock to its factory settings can help if the firmware is corrupted. Refer to your lock's manual for instructions on how to perform a reset.

 

Further Steps to Consider

 

  • Seek Customer Support: If the issue persists, contact August's customer support for advanced troubleshooting.
  •  

  • Explore Alternative Connectivity: Use another smartphone or device to perform the firmware update as occasionally the problem is specific to the device.

 

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